MAPPERX

DELIVERY AND RETURNS

ARTICLE 1- SELLER

Title: Biriz Global Teknoloji Ltd. Şti. Hereinafter referred to as the SELLER.

Address: Kavaklıdere Mah. Büklüm Cad. No:11/5 Çankaya – Ankara

Phone: +90 (312) 985 06 34

E-mail: [email protected]

ARTICLE 2- SUBJECT

The subject of this agreement is the determination of the rights and obligations of the parties regarding the sale and delivery of the service(s), whose specifications and sales price are indicated below, ordered electronically by the CUSTOMER from the “mapperx.com” website owned by the SELLER, in accordance with the provisions of the Consumer Protection Law No. 4077 and the Regulation on the Implementation Principles and Procedures of Distance Contracts.

ARTICLE 3- SERVICE(S) SUBJECT TO THE AGREEMENT

The Sales Price of the services offered is as indicated on the website.

ARTICLE 4- GENERAL PROVISIONS

4.1- The CUSTOMER declares that they have read, are informed about, and have confirmed electronically the preliminary information regarding the basic characteristics, sales price, and payment method of the service(s) subject to the contract, as well as the delivery on the SELLER’s website.

4.2- The physical service(s) subject to the contract will be delivered to the CUSTOMER or the person/institution at the address indicated by the CUSTOMER within the period specified in the preliminary information on the website, provided it does not exceed the legal 20-day period, regardless of the CUSTOMER’s location.

4.3- The virtual/software product(s) subject to the contract will be available for use electronically under the CUSTOMER’s membership account on the SELLER’s website, or via the link provided in the CUSTOMER’s registered email address, within the legal 20-day period. No physical delivery is made for this product type.

4.4- The SELLER is responsible for delivering the virtual/software product(s) subject to the contract in accordance with the specifications indicated in the order, along with any user manuals, if applicable.

4.5- For the delivery of the service(s) subject to the contract, the signed copy of this contract must have been delivered to the SELLER, or the CUSTOMER must have made the payment using their preferred payment method based on the confirmation email sent electronically via the SELLER’s website or to the CUSTOMER’s registered email address. If the service fee is not paid for any reason or is canceled in the bank records, the SELLER is considered to be relieved of their delivery obligation.

4.6- If, after the delivery of the service, the CUSTOMER’s credit card is unlawfully or improperly used by unauthorized persons, through no fault of the CUSTOMER, and the relevant bank or financial institution does not pay the product fee to the SELLER, the CUSTOMER is obligated to return the physical service to the SELLER within 3 days if it has already been delivered to them. If the product is virtual/software, the SELLER has the right to immediately cancel the activation of the license key.

4.7- Persons under the age of 18 cannot purchase from the SELLER.

4.8- The SELLER reserves the right to change and cancel the content, scope, and features of all services sold through the website.

4.11- In the event of an order, the CUSTOMER is deemed to have accepted all the terms of this contract.

ARTICLE 5- RIGHT OF WITHDRAWAL

The CUSTOMER has the right to withdraw from the contract within 14 days for physical products from the date of delivery, in accordance with the rules specified in Article 6 of this contract. To exercise the right of withdrawal, the CUSTOMER must notify the SELLER via fax, email, or phone within this period, and the product must not have been used in accordance with the provisions of Article 6. In case of exercising this right, it is mandatory to return the original invoice of the physical service delivered to the CUSTOMER or the third party. Without the original invoice, the return process cannot be carried out.

ARTICLE 6- PRODUCTS NOT SUBJECT TO WITHDRAWAL

The right of withdrawal cannot be exercised for orders that have been processed and reported, as they fall within the scope of services that cannot be returned due to their nature.

ARTICLE 7 – RETURN POLICY

The CUSTOMER does not have the right to return the service(s) they have accepted by paying, except in cases of force majeure. Force majeure is explicitly stated in the Sales Agreement.

ARTICLE 8- COMPETENT COURT

In the implementation of this contract, the Consumer Arbitration Committees and the Ankara Courts located at the SELLER’s residence shall have jurisdiction up to the value announced by the Ministry of Industry and Trade.