Delivery and Returns

ARTICLE 1 - SELLER

Title: Biriz Global Teknoloji Ltd. Şti. Hereinafter referred to as the SELLER.

Address: Atayurt Business Center, No: 169/40, Atatürk Boulevard, Kavaklıdere Neighborhood

Telephone: +90 850 259 82 84

E-mail: info@mapperx.com

ARTICLE 2 - SUBJECT

The subject of this agreement is to establish the rights and obligations of the parties, in accordance with the provisions of the Law No. 4077 on the Protection of Consumers and the Regulation on the Principles and Procedures of Distance Contracts, regarding the sale and delivery of the service(s) whose characteristics and sales price are stated below and which the CUSTOMER orders electronically on the SELLER’s website "mapperx.com".

ARTICLE 3 - SERVICES COVERED BY THE AGREEMENT

The sales price of the services offered is as stated on the website.

ARTICLE 4 - GENERAL PROVISIONS

4.1- The CUSTOMER declares that they have read and become informed of the preliminary information published on the SELLER’s website regarding the basic characteristics, sales price and payment method of, and the delivery terms for, the service(s) covered by the agreement, and that they have given the required confirmation electronically.

4.2- The physical service covered by the agreement is delivered to the CUSTOMER, or to the person/organization at the address indicated by the CUSTOMER, within the period stated for each service in the preliminary information on the website, regardless of the distance of the CUSTOMER’s place of residence, provided that the statutory period of 20 days is not exceeded.

4.3- The virtual/software product covered by the agreement is delivered electronically for each product, provided that the statutory period of 20 days is not exceeded, either as usable under the membership account opened in the CUSTOMER’s name on the SELLER’s website or as usable via the link sent to the CUSTOMER’s registered e-mail address. No physical shipment is provided for this product type.

4.4- The SELLER is responsible for delivering the virtual/software product covered by the agreement in accordance with the characteristics stated in the order and together with the user manual(s), if any.

4.5- For the delivery of the service covered by the agreement, the signed copy of this agreement must have been submitted to the SELLER, or the CUSTOMER must have made payment with their preferred payment method electronically via the SELLER’s website or on the basis of the confirmation e-mail sent to the CUSTOMER’s registered e-mail address; this constitutes approval of the agreement. If for any reason the service fee is not paid or the payment is canceled in bank records, the SELLER is deemed released from the obligation to deliver the service.

4.6- If, after the delivery of the service, the relevant bank or financial institution does not pay the product price to the SELLER because the CUSTOMER’s credit card has been used unfairly or unlawfully by unauthorized persons in a manner not attributable to the CUSTOMER’s fault, the CUSTOMER must, provided that it has been delivered to them, present the physical service to the SELLER within 3 days for return processing. If the product is virtual/software, the SELLER has the right to immediately cancel the activation of the license key.

4.7- Persons under the age of 18 may not make purchases from the SELLER.

4.8- The SELLER reserves the right to change and cancel the content, scope and characteristics of all services sold on its website.

4.11- Upon the placement of the order, the BUYER is deemed to have accepted all terms of this agreement.

ARTICLE 5 - RIGHT OF WITHDRAWAL

The CUSTOMER has the right of withdrawal for physical products within 14 days from the delivery of the service(s) covered by the agreement, within the rules set out in Article 6 of this agreement. In order to exercise the right of withdrawal, the SELLER must be notified by fax, e-mail or telephone within this period, and the product must not have been used within the scope of the provisions of Article 6. If this right is exercised, the return of the original invoice regarding the delivery to the SELLER of the physical service that was delivered to the third party or to the CUSTOMER is mandatory. No return is processed unless the original invoice is presented.

ARTICLE 6 - PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED

Within the scope of services that cannot be returned due to their nature, the right of withdrawal cannot be exercised for orders for which the inspection process has been performed and reported.

ARTICLE 7 - RETURN POLICY

Under the Sales Agreement accepted by the CUSTOMER by making payment, there is no right of return for the service(s) except in cases of force majeure. Force majeure events are expressly stated in the Sales Agreement.

ARTICLE 7 - COMPETENT COURT

In the implementation of this agreement, the Consumer Arbitration Committees, up to the value announced by the Ministry of Industry and Trade, and the Courts of Ankara, where the SELLER is domiciled, have jurisdiction.